Shipping & Delivery Policy

Last updated on Nov 20 2025

General

• Sanstha Lokhitam primarily works for social welfare and does not operate as an e-commerce platform.

• Physical products are shipped only when applicable, such as merchandise, certificates, awareness material, or event kits.

Digital Deliverables

• Donation acknowledgments, certificates, reports, and communication materials are usually delivered digitally via email or WhatsApp.

• Digital deliveries are generally completed within 24–72 hours of a successful donation or registration.

Physical Shipping (If Applicable)

• If any physical item is to be shipped (e.g., NGO merchandise, participation kits), delivery timelines may vary based on location and courier availability.

• Orders are typically dispatched within 5–10 working days.

• Shipping charges, if applicable, will be mentioned clearly at the time of donation or purchase.

Delivery Delays

• Delays may occur due to public holidays, courier issues, weather conditions, or operational challenges.

• Sanstha Lokhitam is not responsible for delays caused by third-party courier services.

Incomplete or Incorrect Address

• If a delivery fails due to an incorrect or incomplete address provided by the donor/supporter, re-delivery charges may apply.

• The NGO will attempt to contact you to correct the address before dispatch.

International Shipping

• International delivery is available only for selected items and may involve additional charges and extended timelines.

Lost or Damaged Items

• If any shipped item reaches you in a damaged condition or is lost in transit, please notify us within 48 hours.

• Replacement or resolution will be handled based on availability and verification.

Contact for Shipping Queries

• For any issues related to shipping, delivery, or dispatch status, please contact:

• Email: sansthalokhitam@gmail.com

• Phone: +91 8630706510

Policy Updates

• Sanstha Lokhitam reserves the right to modify this Shipping & Delivery Policy at any time.

• Continued use of our services implies acceptance of the updated terms.